Refund policy

Last Updated: July 13, 2026

At 13th Canvas, every product is thoughtfully designed to celebrate the art, language, and heritage of Kashmir. Many of our products are handcrafted or printed in small batches, and we take great care to ensure they reach you in excellent condition.

Please read our Return & Refund Policy carefully before placing your order.

1. Returns

We accept returns only in the following cases:

  • You received a damaged product.
  • You received the wrong item.
  • The product has a manufacturing defect.

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.
  • The product must be unused, in its original packaging, and in the same condition in which it was delivered.
  • Clear photos and a short description of the issue must be shared with our support team.

Requests made after 48 hours may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products
  • Digital downloads
  • Gift cards
  • Products damaged due to misuse or improper handling
  • Items returned without original packaging

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Refunds usually take 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We only replace products that are:

  • Damaged during shipping
  • Incorrectly delivered
  • Defective upon arrival

If you need an exchange, please contact us within 48 hours of delivery.

5. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

6. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend:

  • Taking clear photographs before opening the package.
  • Contacting us immediately with your order number and images.

This helps us resolve your issue as quickly as possible.

7. Shipping Charges

Customers are responsible for return shipping costs unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The item has a verified manufacturing defect.

8. Contact Us

For any return or refund requests, please reach out to us with your:

  • Order Number
  • Full Name
  • Photos of the product (if applicable)
  • Brief description of the issue

We'll review your request and get back to you as soon as possible.

Email: support@13thcanvas.com

A Note from 13th Canvas

Every piece we create carries a story of Kashmir. We appreciate your support for our work and are committed to making your experience with 13th Canvas smooth, transparent, and trustworthy.