Terms of service

Last Updated: July 13, 2026

Welcome to 13th Canvas. By accessing or using our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing our website, purchasing our products, or using any of our services, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website.

2. About 13th Canvas

13th Canvas is a lifestyle and heritage brand dedicated to preserving and celebrating the art, language, and culture of Kashmir through thoughtfully designed products, prints, stationery, collectibles, and related merchandise.

3. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

4. Products & Availability

We strive to display our products as accurately as possible. However:

  • Colors may vary slightly depending on your screen or device.
  • Product dimensions may have minor variations.
  • Some products are handcrafted or printed in small batches and may have slight natural variations.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify products without prior notice.

5. Pricing

All prices displayed on our website are listed in the applicable currency and are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, we reserve the right to correct any pricing errors before processing an order.

6. Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders due to pricing errors.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit quantities purchased per customer.

If your order is cancelled after payment, the amount will be refunded to your original payment method.

7. Payments

We accept secure payments through our authorized payment partners.

By making a purchase, you confirm that:

  • You are authorized to use the selected payment method.
  • Your payment information is accurate.
  • The transaction complies with applicable laws.

8. Shipping

Shipping timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Customs clearance
  • Public holidays
  • Remote delivery locations

13th Canvas is not responsible for delays caused by third-party shipping providers.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before requesting a return or refund.

10. Intellectual Property

All content on this website, including but not limited to:

  • Artwork
  • Illustrations
  • Prints
  • Designs
  • Product concepts
  • Photography
  • Logos
  • Text
  • Graphics
  • Website content

is the intellectual property of 13th Canvas and is protected under applicable copyright and trademark laws.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful activities.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the website's functionality.
  • Copy or misuse our content.

12. Limitation of Liability

To the fullest extent permitted by law, 13th Canvas shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Delays beyond our reasonable control

Our total liability shall not exceed the amount paid for the purchased product.

13. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of these third-party websites.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We may update these Terms of Service from time to time without prior notice.

The latest version will always be available on this page with the updated effective date.

16. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the jurisdiction in which 13th Canvas operates, without regard to conflict of law principles.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

13th Canvas

Email: support@13thcanvas.com

A Note from 13th Canvas

At 13th Canvas, every creation carries a piece of Kashmir's story. We appreciate your trust and are committed to providing an experience built on authenticity, craftsmanship, and transparency.