Shipping policy

Last Updated: July 13, 2026

At 13th Canvas, every order is carefully packed and prepared to ensure it reaches you safely. Many of our products are handcrafted or printed in small batches, so we take the time needed to maintain the highest quality before dispatch.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, festive seasons, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Within India: 3–7 business days
  • International Orders: 7–21 business days (depending on the destination and customs processing)

Please note that these are estimated delivery times and may vary.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Shipping method selected

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number
  • Courier partner details
  • A tracking link to monitor your shipment

International Shipping

We ship to selected international destinations.

Please note:

  • Customs duties, import taxes, VAT, or other local charges are not included unless stated otherwise.
  • These charges, if applicable, are the responsibility of the customer.
  • Delivery times may be affected by customs clearance procedures.

Delivery Delays

While we work with trusted shipping partners, delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • Customs inspections
  • Remote delivery locations
  • Courier service disruptions

13th Canvas is not liable for delays caused by third-party courier services.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer:

  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for delays resulting from incorrect address details.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us within 48 hours of the expected delivery date or upon receiving the package.
  • Include your order number and photographs (for damaged items).

We will work with the shipping partner to resolve the issue as quickly as possible.

Multiple Shipments

In some cases, your order may be shipped in multiple packages to ensure faster delivery or due to product availability.

You will receive tracking information for each shipment, if applicable.

Undeliverable Packages

If a package is returned to us because:

  • The delivery address was incorrect
  • Delivery attempts were unsuccessful
  • The package was refused by the recipient

We will contact you to arrange re-shipment. Additional shipping charges may apply.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

13th Canvas

Email: support@13thcanvas.com

A Note from 13th Canvas

Every package we send carries a piece of Kashmir's heritage. We carefully prepare each order so it reaches you with the same craftsmanship and care with which it was created. Thank you for supporting 13th Canvas.